PRIVACY POLICY

  1. WHO WE ARE?
  2. WHAT INFORMATION DO WE COLLECT?
  3. WHY WE COLLECT YOUR INFORMATION
  4. HOW DO WE USE THE INFORMATION?
  5. HOW WE PROTECT YOUR INFORMATION?
  6. WHY DO WE PROCESS PERSONAL INFORMATION ABOUT YOU?
  7. YOUR RIGHT
  8. RETENTION
  9. CHANGES TO OUR PRIVATE POLICY.
  10. HOW TO CONTACT US
1 WHO WE ARE?
  • We are Cleaner search.Limited. We own and operate
  • www.cleanersearch.co.uk (The site). We are committed to protecting and respecting your privacy. Please read this privacy notice which will inform you as to how we look after your personal data and tell you about your privacy rights. We’re the “data controller” of the information you provide to us. This privacy notice is provided in a layered format so it’s easy to use.
2. WHAT INFORMATION DO WE COLLECT?

We (cleanersearch.ltd) collect and use your personal information for the specific purpose.

  • The personal information that we ask for during registering with our site; your name, address, email address and telephone number, age, username, password and other registration information, credit card information, personal description.
  • Information about your computer and about your visits to and use of our Sites (including your IP address, geographical location, browser type and version, operating system, searches made, referral source, length of visit, page views and website navigation paths)
  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name, email address and other contact details)
  • Information you send to us via email, phone, chat or SMS for customer service-purposes
  • Information you send to us for feedback (including surveys and feedback responses)
3. WHY WE COLLECT YOUR INFORMATION

We will collect the relevant information from you to manage your booking and to provide you domestic services with cleaners, our third party contractors. This information will then be provided to designated cleaners so that we could carry out your requested home cleaning service.

We will collect the relevant information from you to manage your booking and to provide you domestic services with cleaners, our third party contractors. This information will then be provided to designated cleaners so that we could carry out your requested home cleaning service.

4. HOW DO WE USE THE INFORMATION?

We use the information that we collect via ou website:

  • To enter into an employment contract;
  • To allow the organisation to maintain accurate Client records and contact details;
  • For any other purpose identified in an applicable Privacy Notice, click-through agreement or other agreement between you and us.
  • To provide the information, products and services you request;
  • To contact you with information and notices related to your use of this Site;
  • For defense against potential legal claims;
  • For security, credit or fraud prevention purposes;
  • To notify you about changes to our service;
  • To improve our products and services;
  • To better understand your needs and interests;
  • To improve our marketing and promotional efforts;
  • To improve the content, functionality and usability of this Site;
5. HOW WE PROTECT YOUR INFORMATION?
  • We take appropriate and reasonable precautions to provide a level of security for the sensitivity of the information we collect. We protect data form loss, misuse, unauthorised access or disclosure, alteration or destruction with data protection legislation.
  • Although we use reasonable measures and will do our best to protect your personal data (and will use strict procedures and security features to try to prevent unauthorised access once we have received it), we cannot guarantee the security of your data transmitted to the site and any transmission is at your own risk.
  • We also cannot accept responsibility for any unauthorised access to, or loss of, personal data that results from a cause beyond our control, nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
6. WHY DO WE PROCESS PERSONAL INFORMATION ABOUT YOU?

The personal data shall be undertaken “lawfully”. Processing the data is being undertaken lawfully and is necessary for the performance of a contract, or in anticipation of entering into a contract to provide the service requested.

  • If you are a customer, we may collect your personal information during booking/registering on our site. We will also use your personal data for the purpose of support, accounting and follow-up assistance. We may transfer your personal data or relevant data to designated service providers for the purpose of fulfilling the contractual relationship for the provision of professional cleaning services. We may also use your personal data for other purposes of legitimate interests in promoting and selling our services.
  • Payments for service Providers are collected via our external partner. We hold no record of payment card details, and all financial details are processed directly external partner, via a link on our website. Please visit their privacy policy for details of how they process and protect your personal data.
7. YOUR RIGHT
  • When exercising one of these rights Under data protection law, you may have rights concerning the data we hold about you.
  • You may have the following rights:
  • Right to be informed: You have the right to clear, transparent and easily understandable information about how we use your data and your rights. We communicate the right to be informed via this privacy policy.
  • Right to rectification: You may have the right to correct your any incomplete or inaccurate data we hold about you via your online account
  • Right to access: You may have the right to receive a copy of the personal data we hold about you via a request and to check that we are lawfully processing it
  • Right to erasure: This enables you to ask us to delete personal data where there is no good reason for us continuing to process it
  • Right to restrict processing. You may ask us to suspend the processing of your personal data. We can then store your data but won’t be able to process it.
  • Right to data portability.We will provide your personal data in a structured, commonly used, machine-readable format to you, or a third party you have chosen. Note there are some restrictions to this right.
  • Right to object. You have the right to object to certain types of processing, such as marketing emails and can opt out at any time
  • Right to objectto automated processing, although we do not carry out any such processing
  • You can also withdraw consent at any time where we are relying on consent to process your personal data
  • When exercising one of these rights:
  • We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, for your own security
  • We do not ordinarily charge a fee unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances
  • We try to respond to all legitimate requests within one month
  • Finally, you have the right to complain to ICO at any time if there is a problem with the way Cleaner search is handling your data.
8. RETENTION

Cleaner Search retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.

9. CHANGES TO OUR PRIVATE POLICY.

We reserve the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.

10. HOW TO CONTACT US

You can email us at info@cleanersearch.co.uk